Terms and Conditions

Last updated on 18th July 2024

These terms of use (“Terms and Conditions”) mandate the terms on which the users (“You” or “Your” or “User”) access and register on the website www.groww.in and/or mobile application ‘Groww’ referred to as, “the Platform” owned and operated by Billionbrains Garage Ventures Private Limited (BGV). BGV shall also allow its associates, group and subsidiary companies, together referred to as “Company” or “We” or “Us” to use the Platform as per their requirements.

Please read the Terms of Use and Privacy Policy carefully before registering on the Platform or accessing any material, information through the Platform. The Company retains an unconditional right to modify or amend this Terms of Use without any requirement to notify You of the same. You can determine when this Terms of Use was last modified by referring to the “Last Updated” legend above. It shall be Your responsibility to check this Terms of Use periodically for changes. Accordingly, please continue to review the Terms whenever accessing or using the Platform. Your use of the Platform as defined above, after the posting of modifications to the Terms will constitute your acceptance of the Terms, as modified. Your use of the Platform on continuous basis shall signify Your confirmation to the changes and the agreement to be legally bound by the same.

Platform Services:

The group, affiliate and associate companies are Nextbillion Technology Pvt Ltd, Neobillion Fintech Pvt Ltd, Finvantage Investment Adviser Private Limited, Groww Creditserv Technology Private Limited among others, who shall be together referred to as “Company” or “We” or “Us” as mentioned above to use the Platform to offer their products and services to You, under applicable terms and conditions specified on Our Platform.

You acknowledge that the Platform allows You to avail the services directly from the Company and/or its group entities and affiliates including their products and services and facilitate communication with them for such services, and other related information. The Company hereby grants You, a limited, non-exclusive, non-transferable, royalty free license to use the Platform for the purposes of availing the services from the Company and its group entities and affiliates , collectively hereinafter referred to as Platform Services.

You hereby give Your consent to Us (including Groww Invest Tech Private Limited, Groww CreditServ Technology Private Limited) and other regulated entities of the Company to fetch and access Your credit information from Credit Information Companies in order to understand/assess Your creditworthiness, for carrying out internal evaluation and necessary due diligence, as may be required for product/service offerings or otherwise.

You agree and give Your consent that We may share Your Personal Information with our group/associate/affiliate companies to comply with regulatory requirement or restriction applicable to Us and/or to our group/associate/affiliate companies.

You agree and give Your consent that till the time the loan obtained through platform is fully repaid by You, You will not be able to add money in the Groww balance for trading in the securities market.

You agree and give us your consent to fetch your PAN number from the Credit Bureaus, based on your verified mobile number

Nextbillion Technology Private Limited (Nextbillion) (now known as Groww Invest Tech Private Limited):

Use of the Platform for facilitating subscription and redemption of mutual fund units and stocks by transmitting money and instructions to the relevant asset management company (“AMCs”), as per Your instructions;
Use of the Platform for trading in stock markets (Cash and FNO)
maintain a record of Your personal information and financial transactions in a secure and confidential manner. However, When you express your interest in availing the services of any of our group/associates/affiliates companies, then based on your consent, Our regulated entity may share your KYC and other related information with associated regulated entity.

Nextbillion is an AMFI registered mutual fund distributor, Stock Broker and Depository Participant. It is hereby clarified that the Company is not rendering the services of mutual fund, and it is merely providing a platform to its users, Nextbillion to facilitate the transaction of investment in mutual funds and stocks. If You buy a regular mutual fund on the Platform, Nextbillion receives commissions from AMCs, details of which have been provided on the Platform and the default mutual funds available on the Platform are direct mutual funds, whether or not Nextbillion receives any commissions. Please note that Nextbillion only facilitates the sale of direct mutual funds through the Platform and will not be liable in any manner with respect to the mutual fund units allotted to You by the AMC.

Nextbillion does not, and is not obliged to, offer all mutual fund schemes for investment or as the case may be, all kind of investment advisory services. By limiting the number of schemes on the Platform, neither the Company nor Nextbillion makes any representation as to the quality, bona fides or nature of any AMC or mutual fund scheme, or any other representation, warranty or guaranty, express or implied in respect of such mutual fund schemes. You hereby agree and acknowledge that the data and information provided on the Platform does not constitute advice by Nextbillion of any nature whatsoever, and all the investments made in Your account will be merely at Your discretion and shall not be relied upon by You while making investment decisions in mutual funds and stocks and You shall be solely responsible for any investment decisions and for the purchase of any mutual funds and investments/trading in stocks on the Platform. In no event shall the Company and/or Nextbillion and/or any of its Affiliates, group, associate and subsidiary companies be held liable by You for any loss or damage that may cause or arise from or in relation to these Terms of Use and/or due to use of this Platform or due to investments made using this Platform.

As part of the Platform Services provided to You, after availing such services, You agree to provide honest feedback/review about the concerned Platform Service, if required by the Company, Nextbillion.

In case of any dissatisfaction with the Platform Services, You shall first file a formal complaint with the customer service of the Company and/or Nextbillion, as may be applicable, prior to pursuing any other recourse. The complaints can be lodged at [email protected] or [email protected] and upon lodging a complaint You agree to provide complete support to the customer service team with such reasonable information as may be sought by them from You alongwith necessary documents, emails, screenshots as available with You forming part of the said complaint. The decision of the Company and/ or Nextbillion, as may be applicable, on the complaints shall be final and You agree to be bound by the same.

You understand and agree that Profit & Loss report and/or other specific reports would be provided by Nextbillion based on Your request and would not be considered as the basis for computing Your tax liability. You further understand and agree that You shall consult an independent tax advisor to verify Profit & Loss report and/or other specific reports and Nextbillion will not be liable for determining Your tax liability or any loss or damage caused to You arising out of any decisions/actions arising out of the Profit & Loss report and/or other specific reports.

You hereby give Your consent to Nextbillion to download Your CKYC record from Central KYC Records Registry.

Use of the Platform

Subject to compliance with the Terms of Use, the Company hereby grants You a non-exclusive, limited privilege to access and use this Platform. You agree to use the Platform only: (a) for purposes that are permitted by the Terms of Use; and (b) in accordance with any applicable law, regulation or generally accepted practices or guidelines.

You agree that You shall not copy, reproduce, sell, redistribute, publish, enter into a database, display, perform, modify, alter, transmit, license, create derivatives from, transfer or in any way exploit any part of any information, content, materials, services available from or through the Platform, except that You may download the Platform for Your own personal, internal use and non-commercial use.
You agree that You will not use the Platform in any manner or engage in any activity that may damage, disable or impair or adversely affect the use of the Platform or interfere with any other users’ use, legal rights, or enjoyment of the Platform. Further, You agree not to remove any text, copyright or other proprietary notices contained in the content downloaded from the Platform.
Further, You undertake not to:
defame, abuse, harass, threaten or otherwise violate the legal rights of others;
publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;
copy, republish, post, display, translate, transmit, reproduce or distribute any content on the Platform through any medium without obtaining the necessary authorization from the Company;
conduct or forward surveys, contests, pyramid schemes or chain letters;
upload or distribute files that contain software or other material protected by applicable intellectual property laws unless You own or control the rights thereto or have received all necessary consents;
upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Platform or another’s computer;
engage in any activity that interferes with or disrupts access to the Platform (or the servers and networks which are connected to the Platform);
attempt to gain unauthorized access to any portion or feature of the Platform, any other systems or networks connected to the Platform, to any of the Company’s server, or through the Platform, by hacking, password mining or any other illegitimate means;
probe, scan or test the vulnerability of the Platform or any network connected to the Platform, nor breach the security or authentication measures on the Platform or any network connected to the Platform. You may not reverse look-up, trace or seek to trace any information on any other User, of or visitor to, the Platform, to its source, or exploit the Platform or information made available or offered by or through the Platform, in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than Your own information, as provided on the Platform;
disrupt or interfere with the security of, or otherwise cause harm to, the Platform, systems resources, accounts, passwords, servers or networks connected to or accessible through the Platform or any affiliated or linked sites;
collect or store data about other Users in connection with the prohibited conduct and activities;
use any device or software to interfere or attempt to interfere with the proper working of the Platform or any transaction being conducted on the Platform, or with any other person’s use of the Platform;
use the Platform or any material or content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of the Company or other third parties;
falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
violate any applicable laws or regulations for the time being in force within or outside India or anyone’s right to privacy or personality;
violate the Terms of Use contained herein or elsewhere; and
reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Platform.
Shall not use Company’s and/or its affiliates, group and subsidiary companies registration details, and/or any certificates and/or any general details thereby inducing public at large to conduct business, trading activities with You. Additionally, You shall ensure that You shall not undertake any selling/advisory activities, or carry out any transactions and/or mis-sell the products/services offered by the User in the secondary market under the name and title of the Company, its associates, affiliates group and subsidiary companies.

The Company has the right to suspend, block or deactivate Your trading and/or demat account as a risk management measure and/or if reasonably believes that any regulatory or statutory enquiry/investigation etc might arise due to trades/transactions/actions done by You and You will not question the same.

Terms and Conditions for UPI Lite

The UPI Lite Terms were published/ last updated on January 16 2024

1. Scope

We (“Groww Pay Services Pvt. Limited” or “Groww Pay”) have made the UPI lite feature (“UPI Lite”) available on the Platform. We ask that you read these terms (“UPI Lite Terms”) carefully before you use the UPI Lite feature. These terms must be read along with and are in addition to the Terms and Conditions.
Capitalised terms in these UPI Lite Terms, unless defined, shall have the same meaning as mentioned under the Terms and Conditions.

2. Description of UPI Lite

The National Payments Corporation of India (NPCI) offers, manages and operates all the UPI services including the UPI Lite feature. The feature is designed to enable instant and low-value offline payments.
You can make a one-click payment through the feature, without entering any AFA (additional factor of authentication) i.e. UPI PIN.
To be clear, UPI Lite is not a new account or wallet offered by Groww Pay or the Platform. UPI Lite is linked to an on-device wallet (“Wallet”) managed by NPCI/ bank account issuers (“Issuer”) of existing Users. The Issuer creates the Wallet facility linked to User’s bank account when a User activates the UPI Lite feature. The Wallet is bound to the user’s mobile device. To use UPI Lite, you must also comply with any terms that the Issuer shares with you.
To register for and activate the UPI Lite, please click on the relevant call to action on the ’Pay’ tab of the Platform, and follow the user journey that you are directed towards.
You can refer to NPCI’s FAQs on UPI lite to understand the feature in detail.

3. Other features of UPI Lite

Once users enable the feature, they can load funds from their bank accounts to the Wallet. The funds can be loaded through UPI services offered by Groww Pay.
The Issuers maintain the loaded funds in a separate escrow/pool/designated account. Please note that this is a non-interest bearing deposit and You are not eligible to earn any interest on the balance.
At present, NPCI only permits debit from UPI Lite Wallets and all credits to UPI Lite (including refunds, etc.) are settled in the User’s bank account maintained with Issuer.
You can load your Wallet with up to INR. 2000, at a time. You can consume up to INR 500 for every transaction and the value of your transactions in a day must not exceed INR 4,000. Please note that the limits specified herein are subject to changes and may increase or decrease as per the notifications/ circulars issued by the RBI/ NPCI from time to time.
The UPI lite payments can be made without AFA. However, you still need to enter passcode/device authentication necessary to access the Platform, unless you expressly deactivate it.
The Platform will offer you the facility to top-up your Wallet, and activate and disable the UPI Lite. If you disable the feature, the funds loaded to the Wallet will be automatically credited back to your bank account.
If you activate your UPI Lite feature, it becomes the default payment method option for payments less than INR. 500, excluding UPI autopay and peer-to-peer & merchant collect request transactions.
You do not need to pay any additional fee for the UPI Lite services.
Your UPI Lite balance will be visible on the main screen of the ‘Pay’ tab of the Platform.
If you wish to change your mobile device, you must first disable your existing UPI Lite account. After that, you can open a fresh UPI Lite account on your new device. You understand that Groww Pay/ the Platform, NPCI or your Issuer is not liable for any loss of money in your Wallet if you fail to deactivate the UPI Lite account in your old device/lose your device. You can, however, approach the Issuer to obtain a resolution in this respect.

4. Benefits of UPI Lite for customers

Round-the-clock availability
You can make UPI payments without any UPI Pin.
The transaction history for UPI Lite will be available on ‘view past transaction’ section of the UPI Lite management page within ‘Pay’ tab of the Platform. It will be distinguished from other UPI transactions.

5. Disclaimers

Groww Pay will not make the feature available on jailbroken (unsecured) mobile phone.
You can use UPI Lite only if your bank account Issuer supports it.
The UPI Lite feature is offered to you subject to the RBI and NPCI guidelines. We reserve the right to make changes to the feature, without any prior notice, to account for changes to Applicable Laws.
You can, at a time, only enable one UPI Lite Wallet on the Groww UPI App. Users can use the same bank account to create UPI Lite Wallets on other apps.
Groww Pay’s role is limited to that of a TPAP for the UPI Lite transactions. Groww Pay does not handle funds for the UPI Lite transactions.
We urge you to keep checking for updates to the UPI Lite Terms.

5. User consent

By clicking ‘I Agree’ or ‘Get Started’ or any similar icon/tab/option provided on the Platform, you have expressed your consent to activate the UPI Lite feature and agree to the UPI Lite Terms. If we amend the UPI Lite Terms and you continue to use the UPI Lite feature, it will be assumed that you have consented to comply with the revised terms.

6. Notification

We may notify you about relevant information pertaining to your use of the UPI Lite feature by push notification on the Platform or through any other means that we may deem appropriate. You authorize us to reach out to you.

Intellectual Property Rights
The Platform and all information, content, materials, products including, but not limited to text, content, photographs, graphics, texts, video and audio content and computer code (“Content”) on the Platform is owned and controlled by the Company and the design, structure, selection and feel and arrangement of the Content is protected by copyright, patent and trademark laws and other various intellectual property rights either in the favour of the Company, or third parties from whom the appropriate permissions have been taken under applicable laws. The trademarks, logos and service marks displayed on the Platform (“Marks”) are the property of the Company or other respective third parties, as the case may be. You are not permitted to use the Marks without the express prior written consent of the Company or the third party that owns the Marks.
Further, You understand and accept that all information, except Your personal information and other data submitted by You for the purposes of transacting on the Platform, through the Platform shall be deemed the property of the Company, and the Company shall be free to use any ideas, concepts, know-how or techniques provided by You on the Platform, in any manner whatsoever. On initiating a contact or query through the Platform, You agree to be contacted by the Company or Nextbillion or any other entities with whom the Company has entered into an arrangement for the provisions of Services to You.

Disclaimer of Warranties, Indemnification and Limitation of Liability
You expressly understand and agree that, to the maximum extent permitted by applicable law, the Platform and other Content are provided by the Company on an “as is” basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, the Company makes no warranty that (i) the Platform or Platform Services will meet Your requirements or Your use of the Platform will be uninterrupted, timely, secure or error-free; (ii) the results that may be obtained from the use of the Platform will be effective, accurate or reliable; (iii) any errors or defects in the Platform will be corrected. No advice or information, whether oral or written, obtained by You from the Company and/or our group entities or affiliates shall create any warranty not expressly stated in the Terms of Use.

The Company will have no liability related to any user Content arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. The Company also disclaims all liability with respect to the misuse, loss, modification or unavailability of any user Content. Further, the Company will not be liable for any loss that You may incur as a consequence of unauthorized use of Your Account or Account information in connection with the Platform or the Platform Services either with or without your knowledge.

The Company has endeavoured to ensure that all the information on the Platform is correct, but the Company neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information regarding the Platform Services or otherwise. The Company shall not be responsible for the delay or inability to use the Platform or related functionalities, the provision of or failure to provide functionalities, or for any information, software, functionalities and related graphics obtained through the Platform, or otherwise arising out of the use of the Platform, whether based on contract, tort, negligence, strict liability or otherwise. Further, the Company shall not be held responsible for non-availability of the Platform during periodic maintenance operations or any unplanned suspension of access to the Platform that may occur due to technical reasons or for any reason beyond the Company’s control. You understand and agree that any material or data downloaded or otherwise obtained through the Platform is done entirely at Your own discretion and risk, and that You will be solely responsible for any damage to Your computer systems or loss of data that results from the download of such material or data.

You acknowledge that the software and hardware underlying the Platform as well as other internet related software which are required for accessing the Platform are the legal property of the respective vendors. The permission given by the Company to access the Platform will not convey any proprietary or ownership rights in the above software/hardware to You.

Please note that not all the Platform Services are available in all geographical areas and depending on Your location, You may not be eligible to avail certain Platform Services . The Company and /or its group entities and affiliates reserve the absolute right to determine the availability and eligibility for any of the Platform Service offered on the Platform.

The Company is not responsible for the availability of content or other services on third party sites linked from the Platform and the Company urges You to read the terms of use of the respective third party sites, before accessing or registering with any of such third party sites. Further, the Company does not make any warranties and expressly disclaims all warranties express or implied, including without limitation, those of merchantability and fitness for a particular purpose, title or non-infringement with respect to any information or services or products that are available or advertised or sold through these third-party websites.

The Company shall not be liable for failure or error of any transaction on the Platform or for any failure on part of the Company to perform any of its obligations under these Terms of Use if performance is prevented, hindered or delayed by a Force Majeure event (defined below) and in such case its obligations under these Terms of Use shall be suspended for so long as the Force Majeure event continues. The term “Force Majeure Event” means any event due to any cause beyond the reasonable control of the affected party, including without limitations, unavailability of any communication systems, breach, or virus in the processes or payment or delivery mechanism, sabotage, fire, flood, explosion, acts of god, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer data and storage devices, computer crashes, malfunctioning in the computer terminal or the systems getting affected by any malicious, destructive or corrupting code or program, mechanical or technical errors/failures or power shut down, faults or failures in telecommunication etc.

Further, You will not dispute or hold the Company responsible for:
any act that is not an obligation of Company under the Terms of Use;
any disclosures made by the Company or its group entities/affiliates to any statutory body under any law;
any loss, notional or otherwise, incurred by You due to delays either at the bank, BSE Star mutual fund, registrar and transfer agency and/or the AMC and/or due to any technical issues faced by You on the trading Platform;
rejection of Your instructions by the bank, BSE Star MF, registrar and transfer agency and/or AMC; and
any NAV related issue, loss etc where orders are placed by you after the cut off time prescribed by Nextbillion which is specified on the website www.groww.in
Queries/complaints with respect to deduction of amount by Nextbillion prior to the SIP date.
squaring off your trades/positions as per its Risk Policy for factors including but not limited to volatility, margin, outstanding debts, circuit limits (irrespective of margin availability), liquidity etc and you shall be solely liable for the consequences arising thereto.
loss on account of auto square off of your trades/positions by Nextbillion after the cut off time which is specified on the website.
restrictions imposed on “SMS stocks” as per its internal policy
limits/restrictions placed on trading as per its Risk policy and/or Surveillance policy
processing of instructions authenticated by Your login credentials, non-availability or non accessibility of the Platform, telephone(s), or office(s) of Company and its group entities/affiliates in case of circumstances beyond their control.

You agree to indemnify the Company and/ its group entities and affiliates, its directors and employees from any losses, damages, penalties, claims, costs and demands (including reasonable attorney fees and legal costs) arising out of Your breach or non-performance and/or non-observance of the duties and obligations, representations, warranties and covenants under the Terms of Use or due to your acts or omissions. You further agree to hold the Company and/or its group entities and affiliates harmless against any claims made by any third party due to, or arising out of, or in connection with, Your use of the Platform, any misrepresentation with respect to the data or information provided by You, Your violation of the Terms of Use, or Your violation of any rights of another, including any intellectual property rights. In no event shall the Company and/ or its group entities and affiliates and their officers, partners, consultants, agents and employees, be liable to You or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, arising out of or in connection with Your use of or access to the Platform or Content on the Platform. The limitations and exclusions in the Terms of Use apply to the maximum extent permitted by applicable laws.

You warrant that all the details and information provided by You to the Company and/or our group entities/affiliates while using this Platform (including for the purposes of carrying out investments) are correct, accurate and genuine. You further warrant that providing such details and information on the Platform or sharing of the aforesaid details/information shall not violate any third – party rights or the intellectual property right of any third party.

You hereby further acknowledge and agree that You may create a pool or selection of mutual funds (“Portfolio”) either for the purposes of subscription or otherwise (including for the purposes of Your own analysis). While creating such a Portfolio, You will be given an option to make the Portfolio created by You to be made visible to other users on the Platform. If You opt for the Portfolio to be made visible to third parties, You hereby acknowledge and agree that the Portfolio can be copied or used by the Company and/or Nextbillion or the other users of this Platform for the purposes of investment. Please note that in such cases, You shall not claim any royalty or other financial/monetary benefits or compensation from the Company and/or Nextbillion or any of the other users of this Platform for the use of Your Portfolio.

Notwithstanding whether You opt to make Your Portfolio public or not, You hereby specifically acknowledge and agree that You shall not have any proprietary right or intellectual property right over the choice, selection, idea or concept of pool of mutual funds in that Portfolio; and the Company and/or Nextbillion shall have the right to adopt or copy the Portfolio for its commercial and non-commercial use.

Further, You shall be solely responsible for any investment decision taken by it on the basis of the Portfolio created using this Platform or the system generated analysis of such a Portfolio; and the Company and/or Nextbillion shall not be liable for any loss or damage caused to You or any other users of this Platform due to such an investment decision, or any kind of reliance upon it. The Company specifically and expressly disclaims the accuracy and correctness of the analysis or data generated or reflected while creating such a Portfolio.

Eligibility to Use: By accepting the Terms of Use, You hereby represent that:
You are of 18 (eighteen) years of age or older and in case of You are acting as guardian on behalf of a minor, You have the necessary authority to register/sign up on the Platform for the availing the Services on behalf of the minor;
You are of legal age to form a binding contract, are not a person barred from receiving the Platform Services under the applicable laws and are competent to enter into a binding contract. The Company reserves the right to refuse access to the Platform to new Users and any such user who has been suspended, disqualified, debarred and/or removed by the Company for any regulatory and/or statutory authority reason whatsoever shall not been entitled to avail the Platform Services; and
You agree to abide by the Terms of Use, offer documents, investor application form, demat account opening form and Risk Disclosure documents and any other information provided by You on and through the Platform for the provision of the Platform Services;
the money You invest is from Your bank account (primary holder’s bank account in case of Investment Account held jointly), and the same is from legitimate sources and remitted through approved banking channels;
You are prohibited from selling, trading, or otherwise transferring Your Account to another party or impersonating any other person for the purposing of creating an account with the Platform;
You agree to make an informed independent investment decision by reading the offer documents of the mutual fund schemes that You are investing in; and
Before investing, You shall seek independent financial planning, legal, accounting, tax or other professional advice, if required.
You shall be solely responsible for all the investment decisions executed by You on the Platform in Your portfolio and the Company shall nowhere be responsible for any loss or harm incurred by You due to the investment activities carried out in Your portfolio.

User Account, Password and Security
In order to access the Platform Services on the Platform and Your account on the Platform (“Account”), You will have to register on the Platform by providing details including but not limited to mobile number, mother’s name, father’s name, email address, password, date of birth, gender, Permanent Account Number (PAN), signature, marital status, nominee details, cancelled cheque, photograph and video recording, etc. and other information as may be required by the Company from time to time. Your Account will be activated once Nextbillion, Our regulated entity, undertakes Your KYC verification on the Platform in accordance with the Know Your Client (“KYC”) guidelines and/or circulars and/or communications issued by the Securities and Exchange Board of India (“SEBI”), respective Exchanges (National Stock Exchange of India Limited and BSE Ltd.), Depositories (Central Depository Services Limited and National Securities Depository Limited) from time to time based on the information provided by You including personal information.

You hereby give Your consent to NBT to share Your KYC documents with KYC Registration Agency i.e. CVL etc along with the complete set of Demat and broking account opening forms/information submitted by You to NBT. You understand that once the abovementioned documents/information are uploaded onto the system of KYC Registration Agency, the same can be downloaded by any other intermediary/KYC Registration Agency with whom You are entering into a business relationship.

We may also ask You for certain financial information, including Your billing address, bank account details, and/or other payment related details or other payment method data, and debit instructions or other standing instructions to process payments for the Platform Services. The Company may ask You to provide certain additional information about Yourself on a case to case basis. You shall ensure and confirm that the Account information provided by You is complete, accurate and up-to-date. If there is any change in the Account information, You shall promptly update Your Account information on the Platform. If You provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or if the Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, the Company has the right to suspend or terminate Your Account and refuse any and all current or future use of the Platform (or any portion thereof) at its discretion, in addition to any right that the Company may have against You at law or in equity, for any misrepresentation of information provided by You.

You will be responsible for maintaining the confidentiality of the Account information and are fully responsible for all activities that occur under Your Account and also agree to keep your login credentials safe and confidential at all times. You further agree to promptly change your login credentials and inform the Company immediately in case of any actual or suspected unauthorized use of Your Account. The Company cannot and will not be liable for any loss or damage arising from Your failure to comply with this provision. You may be held liable for losses incurred by the Company or any other user of or visitor to the Platform due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account information secure and confidential.

Violation of the Terms of Use
You agree that any violation by You of these Terms of Use will constitute an unlawful and unfair business practice, and will cause irreparable harm to the Company and/ or its group entities and affiliates, as the case may be, for which monetary damages would be inadequate, and You consent to the Company obtaining any injunctive or equitable relief that they deem necessary or appropriate in such circumstances. These remedies are in addition to any other remedies that the Company may have at law or in equity. If the Company takes any legal action against You as a result of Your violation of these Terms of Use, they will be entitled to recover from You, and You agree to pay, all reasonable attorneys’ fees and costs of such action, in addition to any other relief that may be granted.

Suspension and Termination:
The Terms of Use will continue to apply until terminated by either You or the Company as set forth below. If You object to the Terms of Use or are dissatisfied with the Platform, your only recourse is to (i) close Your Account on the Platform; and/or (ii) stop accessing the Platform. In case you violate these Terms of Use and/ or any applicable law, the Company may, at any time and in its sole discretion, terminate Your Account and/or prevent You from accessing the Platform and/or Platform Services.
The Company may delist You or block Your future access to the Platform or suspend or terminate your Account if it believes, in its sole and absolute discretion that You have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Use or anyway otherwise acted unethically. Notwithstanding anything in this clause, these Terms of Use will survive indefinitely unless and until the Company chooses to terminate them. If You or the Company terminate Your use of the Platform, the Company may delete any Content or other materials relating to Your and the Company shall have no liability to You or any third party for doing so. However, Your transactions details may be preserved by the Company for purposes of tax or regulatory compliance.
The Company, in consultation with its group, associates and subsidiary companies may modify these terms at any time.

Refund policy
The transactions on the Platform with respect to the Platform Services for stock broking and mutual fund units will be completed only after successful transfer of money from Your registered bank account to the relevant AMC. Please note that the mutual fund and the stocks will be credited to Your Account within 2 (two) working days, or as stipulated by Regulatory bodies from time to time, from the date of successful transfer of such amount. You hereby agree and acknowledge that the transactions on the Platform once completed cannot be cancelled by You. With respect to investments in mutual funds and stocks, in case of successful transfer of money from Your account registered with the AMC, however, any failure to reflect the mutual fund in the Account, the money would be refunded to Your registered bank account within the relevant time period agreed with the AMC and Nextbillion shall not be responsible for the same.

Governing laws
The Terms of Use shall be governed and construed in accordance with the laws of India without reference to conflict of laws principles. All disputes arising in relation to shall be subject to the exclusive jurisdiction of court at Bangalore.
SEBI Caution
Investment in the securities market (including mutual fund investments) are subject to market risks, please read all investments, offer and scheme-related documents carefully, before investing. For the purposes of these Terms of Use, the term “Offer Document(s)” shall refer to a collective term for Offer Document, Scheme Information Document, Statement of Additional Information, Key Information Memorandum, issued by the Asset Management Company that manages the mutual fund.
Report Abuse
In the event You come across any abuse or violation of these Terms of Use or if You become aware of any objectionable content on the Platform, please report the same to the following e-mail id: [email protected] or [email protected]

Communications:
You hereby expressly agree to receive communication (including transactional messages) or by way of SMS and/or E-mail or through WhatsApp from the Company or Nextbillion or any third party in connection with the Platform Services or Your registration on the Platform. You can unsubscribe/ opt-out from receiving communications through SMS and e-mail anytime by visiting [email protected]
Whatsapp Groups
The Company reserves a right to create any Whatsapp groups (“Groups”) through its representatives (hereinafter referred to as “Group Admin”) who are expressly authorized to control, monitor and administer the Groups on its behalf. The usage, membership, and participation in the Group are subject to the following terms and conditions:

You shall not:
use the Groups for circulating, uploading, transmitting, or otherwise making available any information, data or content that is unlawful, harassing, threatening, harmful, tortuous, defamatory, libellous, abusive, violent, obscene, vulgar, invasive of another’s privacy, hateful, racially or ethnically offensive, or otherwise objectionable;
stalk, harass, threaten or harm another user using the Groups;
engage in any copyright infringement or other intellectual property infringement, or disclose any trade secret or confidential or personal information in violation of a confidentiality, employment, or nondisclosure agreement and/or privacy norm to which you are subject to;
post, send, transmit or otherwise make available any unsolicited or unauthorized e-mail messages, advertising, promotional materials, junk mail, spam, or chain letters, including, without limitation, bulk commercial advertising, and informational announcements;
upload, post, e-mail, transmit, store or otherwise make available any material that contains viruses or any other computer code, files or programs designed to harm, interfere or limit the normal operation of the Service (or any part thereof), or any other computer software or hardware;
interfere with or disrupt the Group services;
plan or engage in any illegal activity using the Groups;
circulate or post any jokes and poems;
circulate or post any religious or politically oriented views or comments; and
pretend to be anyone, or any entity, You are not i.e. You may not impersonate or misrepresent yourself as another person (including celebrities), entity, another participant of the Groups, an employee or official or representative of Nextbillion,;

The Group Admin reserves the right at all times to determine, in its sole discretion, whether the content posted on the Group is appropriate and in compliance with these Terms of Use. The Group Admin further reserves the rights to remove any participant/member from the Group if it finds You or any participant/member to have circulated/posted any content which is objectionable or improper for the Groups or its participants and/or deemed to have violated the Terms of Use or for any reason whatsoever. The participants shall not challenge or question such removal by the Group Admin or declaration of any content as inappropriate or not compliant with the Terms of Use. The participant hereby agrees and acknowledges that any of such actions by the Groups Admin shall not be construed as defamatory by the participant or You. This Group shall be used only for communication and group chat in relation to financial investments, and financial products.

The views or comments posted herein by any participant (including any recommendation for investment and/or disinvestment in any financial products including mutual funds) shall be the views and comments of that participant only and shall not be construed to be the views or comments of the Group Admin and/or the Company, or its group entities/affiliates or that such view/comments are endorsed by them.

The participant agrees and acknowledges that views/comments/suggestion by any other participants in the Groups shall be subject to verification by the participant reading/relying upon such views/comment/suggestion including view/comments/suggestion with respect to any financial product or class of financial products and financial market conditions. The participant agrees and acknowledges that the investments in mutual funds, stocks or any other financial products are subject to market risks (including possible loss of the principal amount invested), and the participant shall read all investment/scheme-related documents carefully, and make its own assessment before making any investment/disinvestment decision.

You agree to defend, indemnify and hold the Group Admin, the Company and/or its group entities, its affiliates, directors, officers, employees, agents, partners and licensors harmless from any claim or demand, including reasonable attorney’s fees, made by a third party or any other participant in the Groups, relating to or arising from: (a) any content You submit, post, transmit, or otherwise make available in and through the Groups; (b) Your use of the Groups; and/ or (c) any violation by You of the Terms of Use. This obligation shall survive the termination or expiration of these Terms of Use or termination of your usage of the Groups by You and due to Your removal by the Group Admin.

You agree and acknowledge that Your personal information including your mobile number disclosed in the Groups may be used by the participants and/or the Groups Admin/the Company to communicate or establish contact with you or for any other purposes. You hereby further unconditionally consents that such communications via SMS/text messaging services and/ or voice call by any other participant, Group Admin/ Company is (a) upon the request and/or authorization by you, (b) ‘transactional’ and not an ‘unsolicited commercial communication’ under applicable laws including under the guidelines issued by Telecom Regulation Authority of India (“TRAI”) and (c) in compliance with the relevant guidelines of TRAI or such other authority in India and abroad. You shall indemnify the Group Admin and/or Company against all types of losses and damages incurred by it or its affiliates, ,group entities, directors, officers, employees, agents, partners and licensors due to any action taken by TRAI, access providers (as per TRAI regulations) or any other authority due to any erroneous compliant raised by you or anyone on the Group Admin and/or Company or its affiliates, group entiites, directors, officers, employees, agents, partners and licensors with respect to the intimations mentioned above or due to a wrong number or other contact details provided by you for any reason whatsoever.

Posts
The Company may provide and display content on the Platform which features specific articles/write ups by third parties in relation to the mutual funds and stocks. You hereby agree and acknowledge that such content displayed on the Platform does not represent the views and/ or recommendations of the Company and You are required to read the documents carefully before investing in any mutual funds and/ or stocks. You may also be allowed to post and comment on such content on the Platform and You hereby undertake to ensure that such comments shall not be offensive and will be in accordance with applicable laws. All material added, created, submitted, or posted to the Platform by You is Your sole responsibility. The Company reserves the right to review any information provided/data uploaded, if any, by You on the Platform and delete any information/data that is inconsistent with these Terms of Use.
General Provisions
Notice: All notices from the Company will be served by email to Your registered email address or by general notification on the Platform. Any notice provided to the Company pursuant to the Terms of Use should be sent to [email protected] with subject line – Attention: TERMS OF USE.
Assignment: You cannot assign or otherwise transfer the Terms of Use, or any rights granted hereunder to any third Party. The Company’s rights under the Terms of Use are freely transferable by the Company to any third party without the requirement of seeking Your consent.
Severability: If, for any reason, a court of competent jurisdiction finds any provision of the Terms of Use, or any portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder of the Terms of Use shall continue in full force and effect.
Waiver: Any failure by the Company to enforce or exercise any provision of the Terms of Use, or any related right, shall not constitute a waiver by the Company of that provision or right.

IP Infringement
If You believe the Platform violates Your intellectual property, You must promptly notify the Company in writing at [email protected] These notifications should only be submitted by the owner of the intellectual property or an agent authorized to act on his/her behalf. However, any false claim by You may result in the termination of Your access to the Platform. You are required to provide the following details in Your notice:
(i) the intellectual property that You believe is being infringed;
(ii) the item that You think is infringing and include sufficient information about where the material is located on the Platform;
(iii) a statement that You believe in good faith that the item You have identified as infringing is not authorized by the intellectual property owner, its agent, or the law to be used in connection with the Platform;
(iv) Your contact details, such as Your address, telephone number, and/or email;
(v) a statement that the information You provided in Your notice is accurate, and that You are the intellectual property owner or an agent authorized to act on behalf of the intellectual property owner whose intellectual property is being infringed; and
(vi) Your physical or electronic signature.

TERMS AND CONDITIONS (T&Cs)– US STOCKS - T&C US Stocks

Last updated on November 29, 2022

These Terms and Conditions (“T&Cs for US stocks”) mandate the terms on which You accesses the Platform i.e. Groww platform (website and/or mobile application) for buying or selling or trading in securities listed on the recognized stock exchange in United States of America (“US Stocks”) made available by ViewTrade Securities Inc. (“ViewTrade”) through the Platform (“Services for US Stocks”).
These T&Cs for US Stocks are in addition to the Terms and Conditions and Privacy Policy of the Platform that apply to You when You access and register on the Platform for availing the Platform Services. The Terms and Conditions and T&Cs for US Stocks shall be read harmoniously and in case of any conflict, the T&Cs for US Stocks shall prevail solely in relation to the Services for US Stocks to the extent of conflict. All capitalised terms used herein however not defined, shall have the meaning ascribed to them under the Terms and Conditions and/or the Privacy Policy. All information collected by the Platform to provide the Services for US Stocks will also be covered under the Privacy Policy.
Please read the T&Cs for US Stocks carefully before registering on the Platform for such services, or accessing any material information in relation to the Services for US Stocks through the Platform. By accessing and using our Services for US Stocks You accept these T&C and agree to be legally bound by the same.
The Company i.e. Billionbrains Garage Ventures Private Limited hereby grants You, a limited, non-exclusive, non-transferable, revocable license to use the Platform for the purposes of availing the Services for US Stocks.
You understand that Neobillion Fintech Private Limited (Neobillion) is merely acting as a facilitator, which refers clients (existing or new) interested in transacting in US Stocks to ViewTrade. ViewTrade is registered as a securities, broker dealer with the United States Securities and Exchange Commission (SEC) and is a member of Financial Industry Regulatory Authority (FINRA). The Company, Neobillion or any of its affiliates, does not deal in US Stocks on their own accord. Any purchase or sale of US Stocks is a bilateral transaction between ViewTrade and the User. All the services such as facilitation, clearance and settling of securities transactions shall be done by ViewTrade and the Company nor Neobillion will be liable for any deficiency in the performance of these services by ViewTrade.
You represent and warrant that You will fulfil all necessary requirements to bind Yourself to this T&Cs for US stocks and to open the account with ViewTrade. You shall ensure that You have made Yourself aware of all the requirements in relation to the eligibility for opening an account and availing the Services for US Stocks.
You understand that US Stocks are not Indian exchange traded products and all disputes with respect to this facilitation activity, would not have access to SEBI or any of the stock exchange in India (NSE/BSE) investor redressal forum or arbitration mechanism.
You understand that any grievance that You may have regarding Your account or any activity/transaction carried thereon shall be redressed by ViewTrade solely and the Company or Neobillion shall not be responsible for it.
You hereby represents and warrants that these T&Cs for US Stocks constitutes a legal, valid, and binding obligation of You and that all orders to be placed by You and transactions to be conducted under these T&Cs for US Stocks are lawful.
You hereby explicitly give Your consent to the Company and Neobillion to share your know-your-customer (KYC) details with ViewTrade including but not limited to telephone number, email address, and bank account and any other information as requested by ViewTrade for enabling You for investment in US Stocks through them. You agree to provide complete, genuine, and accurate information and documents to Neobillion for availing the Services for US Stocks and shall ensure that such information is not false, misleading, or incorrect. Please note that all verification of documents provided by You for the US Stocks is undertaken by ViewTrade.
You hereby consent to ViewTrade sharing your account related details including but not limited to ledgers, statement of accounts, holdings, bills with Neobillion to reflect these details in your account maintained on the Platform under the secured login.
Neobillion shall share the information and documents received from You for the US Stocks with ViewTrade through secure channels. While Neobillion undertakes measures to ensure that such transmission is error free, however, it does not guarantee that the transmissions of Your details will always be secure or that unauthorized third parties will never be able to defeat the security measures taken by Neobillion. Neobillion assumes no liability or responsibility for disclosure of Your information due to errors in transmission, unauthorized third-party access, or other causes beyond its reasonable control.
You hereby undertake to allow ViewTrade to connect Your account with the Company’s Platform. You further agree to be contacted by the Company or Neobillion for any information or document required as part of the account opening and/or extending the Services for US Stocks.
You hereby expressly authorize Neobillion to pass on the orders/instructions in respect of transactions, received from You on an as-is basis to ViewTrade. Neobillion does not represent that any trading instruction given by You shall be accepted and shall not be liable for any rejection of such instruction, suspension of trading in the account, restrictions on trading or any limitations imposed on trading. You understand that all these decisions shall be taken by ViewTrade at its sole discretion.
You agree that neither the Company nor Neobillion will be liable for default by ViewTrade or the bank/authorised dealers or third party payment aggregators in any manner whatsoever.
You further understand that in case of any breakdown of the system, network, connectivity, of the Company and / or ViewTrade, the Company and/or Neobillion will not be held responsible and liable for any loss that may be caused to You including on account of non – execution of any transaction.
You agree that the Company, at its sole discretion, may discontinue, modify or alter any aspect of the Platform or the Services, including, but not limited to, (i) restricting the time of the Platform and/or for which a Service is available, (ii) restricting the amount of use permitted, and (iii) restricting or terminating any User’s right to use the Platform and/or any of the Platform Services.
You hereby undertake and confirms that You shall comply with provision of the Liberalised Remittance Scheme (LRS) released by the Reserve Bank of India (RBI) and any other terms as may be mandated by the authorised dealing bank though which remittance is being made, for the purpose of the said investment. You shall provide the complete remittance details and ensure that the details specified therein are true and correct in all respects.
You hereby undertake to conduct trade through funds available with You through legitimate and lawful activities and is not involved in any activity that facilitates money laundering, funding of terrorist or other criminal activities. You also undertake to comply and bear the sole responsibility to comply with all such applicable laws that shall facilitate You in investing in US stocks through ViewTrade.
You agree to pay all the necessary charges/fees etc to the bank/authorised dealers while undertaking the transactions.
You shall be solely responsible for any and all orders placed or transactions undertaken in respect of US Stocks through the Platform and understand that all orders are unsolicited and are based on Your own independent investment decisions.
You are cognisant and confirm that Company, Neobillion, any of the Groww Group entities and any of their employees, agents, group, associates principals, or representatives do not:

i) provide recommendations of any security, transaction, or order;

ii) provide investment advice;

iii) produce or provide research to any User regarding any security, transaction, or order; handle funds or securities related to securities orders or effect the clearance or settlement of a User's trades undertaken in US Stock.
You understand that the arrangement between Neobillion and ViewTrade is on a principal to principal basis and neither party should be construed as an agent of the other party for the provision of services for trading in US stocks. You understand that neither the Company nor Neobillion accepts trade nor opens accounts on behalf of ViewTrade and the brokerage account for dealing in US Stocks is opened by You directly with View Trade and is maintained by ViewTrade independently from the Company and Neobillion. You understand that Neobillion may receive compensation from ViewTrade for facilitating such transactions and referring User to ViewTrade for dealing in US Stocks. The Company or Neobillion and the ViewTrade do not supervise each other’s conduct or activities, and that each are accountable independently to You for the services each provides. Neobillion and ViewTrade have entered into an agreement to provide the services requested by You, but by doing so does not create any obligations or joint liability for the services each separately provides to You.
You understand and agree that investment in US Stocks carries an inherent risk and You agree to undertake such risks. There is no guarantee/assurance as to returns or profits or capital protection or appreciation. Trading/Investment decision is Your sole responsibility. Any information provided in the Platform regarding the performance of any of the US Stocks is neither an advice nor a guarantee regarding the performance of such security. You are required to form Your own independent decision, before investing in any US Stocks.
You agree to indemnify and keep the Company and/ or Neobillion and their directors, associates, group, employees and representatives indemnified from and against all actions, claims (third party claims), demands, proceedings, losses, damages, costs, charges and expenses, directly or indirectly, whatsoever (“Losses”) which the Company, Neobillion and/or their employees, agents, associates, affiliates, directors or representative may at any time incur, sustain, suffer or be put to as a consequence of or by reason of or arising out of: (i) by reason of the Company or Neobillion acting in good faith and taking or refusing to take or omitting to take action on User’s instructions, and in particular arising directly or indirectly out of Users’ negligence, mistake or misconduct; (ii) Your breach or non-compliance of the T&C for US Stocks; and/or (iii) fraud or dishonesty relating to any transaction done by the User or misrepresentation with respect to data and information provided by You.
You understand and acknowledge that neither the Company nor any of Groww Group entities shall be liable in case of loss damages, caused to You on account of any interruption, malfunction, error, non-availability, technical glitch, international timings etc of the Platform or failure or error of any transaction on the Platform.
The Company and/or Neobillion reserve the right to change/modify these T&C for US Stocks without any prior notice to You. You can determine when these T&Cs for US Stocks was last modified by referring to the “Last Updated” legend above. It shall be Your responsibility to check these T&Cs for US Stocks periodically for changes. Your acceptance of the amended T&Cs for US Stocks or Your continued use of the Services for US Stocks shall signify Your consent to the changes and agreement to be legally bound by the same.
These T&C for US Stocks shall be governed by and interpreted and construed in accordance with the laws of India. The courts at Bangalore, India shall have exclusive jurisdiction in respect of any matters arising therefrom.
You hereby confirm to have read and understood the Customer Relationship Summary and Best Interest Disclosures Supplement and VT disclosure disclosed by ViewTrade on its website, the link of which is below and be bound by the same.

Terms and Conditions for Safe Exit

Introduction:

These Terms and Conditions (“TnC”) govern the use of the Exit’ feature(“Feature”) provided by Nextbillion Technology Pvt. Ltd (“NBT”).

Description of the Feature:

When you use the 'Safe Exit' feature, we'll automatically trigger orders to close your open positions in futures and options when your total profits or losses for the day reach a level you set.

Before we close these positions, we'll make sure to cancel any other pending orders you might have, except for specific types of orders called GTT and OCO.

This helps you manage your positions more effectively and avoid any unexpected losses or gains. Learn more

GROWW TERMS AND CONDITIONS: CREDIT FACILITATION SERVICES / CFS (T&Cs for CFS)

These terms and conditions contain the terms which apply to You (User) for accessing and/or registering on the website and mobile application ‘Groww’ (Platform) which is owned and managed by Billionbrains Garage Ventures Private Limited (BGV). The T&Cs for CFS apply specifically to the facilitation services provided by BGV and/or Neobillion Fintech Private Limited (“Neobillion”) in relation to personal loans and other credit line products offered/ approved by Banks/NBFCs who have partnered with BGV/ Neobillion (Financial Institutions) through the Platform (“Credit Facilitation Services / CFS”).

The T&Cs for Credit Facilitation Services are in addition to the Terms and Conditions and Privacy Policy of the Platform that apply to You when You access and register on the Platform for availing the Platform Services. The Terms and Conditions and T&Cs for CFS shall be read harmoniously with each other and in case of any inconsistency or conflict between them, the T&Cs for CFS shall prevail to the extent of such inconsistency or conflict. All capitalized terms used but not defined, shall have the meaning ascribed to them under the Terms and Conditions and/or the Privacy Policy. All information collected by the Platform to provide the CFS will also be governed by the Privacy Policy.

Please read the T&Cs for CFS carefully before registering on the Platform for such services or accessing any material information in relation to the CFS through the Platform. By accessing and availing the CFS, You accept the terms contained herein and agree to be legally bound by the same.

The CFS would also include communication with the User for queries, enquiries, and other customer support.

BGV/ Neobillion acts as a facilitator for various Banks, NBFCs (“Financial Institutions”) wherein the role of BGV/ Neobillion is limited to the extent of enabling access to the Platform to Users, wherein the loans, finance facilities or other credit products (collectively “Credit Products”) are being offered and provided by the respective Financial Institutions at their sole discretion. All transactions are bilateral transactions between the Financial Institutions and You. You shall abide by the terms and conditions set forth by the Financial Institutions, as made applicable to you, for availing Credit Products/ services from them.You hereby authorize and provide Your consent to BGV/ Neobillion for assisting in creation and presentation of the mandate in favor of Financial Institutions thereby enabling debit of Your bank account and collection of monthly installments in accordance with the mandate instructions.

We shall in Our best efforts undertake measures to ensure that transmission of Your information and details is secure. However, We assume no liability or responsibility for disclosure of Your information due to errors in transmission, unauthorized third-party access, or other causes beyond our reasonable control.

You hereby agree and acknowledge: (i) to promptly provide all requested know-your-customer (KYC) details (including identity proof, permanent account number (PAN) and address proof) and any other information as may be requested by the Financial Institutions for providing the Credit Products/ services to You and undertaking the verification of the KYC. You understand and agree that Your KYC, CKYC details and documents may be shared with the Financial Institution of Your choice by Our regulated entity, Groww Invest Tech Private Limited which is a subsidiary of BGV and you hereby give Your consent for the same. BGV and/or Neobillion reserves the right to request for additional information or documents from You while providing the CFS. You understand, agree and give Your consent to share all such information and documents collected by BGV and Neobillion with the Financial Institution and You agree to provide complete, genuine, and accurate information and documents to Financial Institutions for availing the CFS and shall ensure that such information is correct, updated and accurate.

You hereby represent and warrant that these T&Cs for CFS constitute a legal, valid, and binding obligation on You and that all orders to be placed and transactions to be conducted under these terms are lawful.

You confirm that funds disbursed by the Financial Institution as a part of their Credit Product/services are not used in capital markets or for any speculative purpose in any manner whatsoever.

Please note that BGV and/ or Neobillion and any of their group, subsidiary, associate and/or affiliate entities shall not be held responsible and liable for delivery, quality, or merchantability of the Credit Products being offered as a part of CFS.

You acknowledge that You are solely responsible for all taxes, tariffs and duties that may be applicable as a result of purchase, closure or redemption of Credit Products.

The decision to accept or reject the Credit Product(s) is that of the respective Financial Institution, and BGV/ Neobillion shall not undertake any responsibility or liability to You in this regard. The Financial Institutions may decide, in its sole discretion, to reject a request from a User, including but not limited to (i) failure to complete KYC verification, as determined by the Financial Institutions; and/or (ii) if the payment is made from an account which the User is not authorised to operate. BGV and/or Neobillion will not be responsible or liable to the User or any third party, for any acts or omissions of the Financial Institutions including delay, rejection or cancellation or any loss of money or damage caused to You on account thereof, breach of confidentiality or any applicable law by the Financial Institutions, negligence of Financial Institutions or failure of Financial Institutions to perform any obligations with respect to the CFS.

You understand that the Financial Institutions will be solely responsible and the final liability to resolve any queries/complaints/grievances and address any issues/complaints/grievances relating to the Credit Products shall lie with the Financial Institutions, and BGV/ Neobillion shall not be liable in any manner.

You acknowledge that BGV/ Neobillion nor any of their employees, directors, associates, group entities are inducing the Users to avail CFS.

You understand and acknowledge that BGV/ Neobillion and any of their group company, subsidiary, associate and/or affiliate entities shall be liable in case of loss or damages, caused to You on account of any interruption, malfunction, error, non-availability, technical glitch of the Platform, or failure or error of any transaction on the Platform.
You agree to indemnify and keep BGV and/ or Neobillion and their affiliates, group entities and associate companies, their directors, associates, employees and representatives indemnified from and against all actions, claims including third party claims, demands, proceedings, losses, damages, costs, charges and expenses, arising directly or indirectly (“Losses”) out of: (i) the negligence, mistake or misconduct of the User; (ii) breach or non-compliance of the T&C for CFS by the User; and/or (iii) fraud or dishonesty relating to any transaction by the User or misrepresentation with respect to data and information provided by You.
You hereby give Your consent to Us for sharing of Your Information including KYC information with Our regulated entity, Groww Creditserv Technology Private Limited and/or Groww Invest Tech Private Limited and other necessary details with Our group entities, subsidiary, associate and/or affiliate entities, when You express Your interest in availing their services.
You will be responsible for ensuring the complete and timely repayment of the loan amount to the Financial Institution. BGV and/or, Neobillion shall not, at any time, be held responsible for the repayment by You of any portion or whole portion of the Loan Amount to the Financial Institution. In relation to the foregoing, You shall keep BGV/ Neobillion indemnified for and against any loss, damage, expenses, liabilities arising due to any claims by Financial Institutions or any third party.

The T&C for CFS shall be governed by and interpreted and construed in accordance with the laws of India. The courts at Bangalore, India shall have exclusive jurisdiction in respect of any matters arising therefrom.

TERMS AND CONDITIONS OF MARGIN TRADING FINANCING FACILITY

The Client hereby agrees and undertakes to abide by the following Terms and Conditions (T&C) for availing Margin Trading Facility (“MTF”) from Nextbillion Technology Private Limited (“Stock Broker”):

1. The Stock Broker shall permit the MTF in accordance with Securities and Exchange Board of India (“SEBI”) and SEBI recognized exchanges (hereinafter referred to as "the Stock Exchanges") guidelines and only in respect of securities as specified in SEBI and/or Stock Exchange circulars issued from time to time. (hereinafter referred to as “Approved Securities”).
2. With a view to secure the outstanding balance of the MTF facility, the Client shall be required to furnish margin in the form of cash, cash equivalent and/ or the Approved Securities as collateral by marking pledge in favour of the Stock Broker for availing the MTF Facility (such pledged Approved Securities as collateral are hereinafter referred to as “Non-cash Collateral”).
3. The Stock Broker shall have the sole discretion to extend MTF Facility to the Client or not. By agreeing to provide the above , it does not create any obligation on the Stock Broker to provide the MTF to the Client nor does it create any right in favor of the Client to ask for the MTF from the Stock Broker.
4. The Stock Broker shall have the right at its absolute discretion to withdraw/ suspend/reduce the MTF Facility at any time without giving any reason.
5. In the event the Stock Broker decides not to extend the MTF for a particular transaction or transactions or reduce the amount/limits of the MTF given to the Client, the Stock Broker shall not be required to provide any reasons thereof nor shall the Stock Broker be liable for any loss/damages etc to the Client by reason of the Stock Broker’s refusal to extend the MTF to the Client or its decision to reduce the amount/limit of the MTF.
6. The Client shall maintain or cause to maintain with the Stock Broker, at all times margin of such amount/percentage as prescribed by SEBI and/or the Stock Exchanges or such amount/percentage as decided and computed by the Stock Broker from time to time, whichever is higher.
7. The Stock Broker shall be entitled to revise at any time and from time to time the rate of margin and the Stock Broker’s decision to revise the rate of margin shall be final and binding on the Client and the Stock Broker shall not be required to assign any reasons for the same.
8. Any notification in the Mobile App or Web login specifying the margin shortfall amount shall be a notice/communication of margin call. The Client shall deposit/pay the margin shortfall amount as specified in the Mobile APP or Web login immediately on receipt of such notification.
9. The Stock Broker shall have right to call from the Client additional margin and the Client shall make up the difference either by payment of requisite amount to the Stock Broker or by causing the delivery of additional Approved Securities, acceptable to the Stock Broker as collateral. In case the Client fails to do so, then the Client shall be deemed to be in breach of these T&C and it shall be considered as an Event of Default and the Stock Broker shall have right to immediately without any notice to the Client liquidate all or any of the Non-cash Collateral and / or Funded Securities (herein after collectively referred to as “Securities” and individually as “Security”) on the Stock Exchange and forthwith transfer/ appropriate the proceeds from such sale towards the payment of the MTF Facility. The Stock Broker shall not be held liable / responsible for any losses / damages arising due to such liquidation / square off by the Stock Broker.
10. Upon margin falling to the level as defined in the MTF risk policy , the Stock Broker shall be entitled to immediately and without any reference or intimation to the Client liquidate all or any of the Securities and forthwith transfer/appropriate the proceeds towards the repayment of the MTF facility and the Client shall be solely responsible for any loss, damages, costs etc arising thereto.
11. In the event that a partial payout of the total Margin Trading Facility (MTF) quantity is settled by the Exchanges, the entire MTF position will not be a part of MTF positions in the Client's account and the Stock Broker shall not be responsible in any manner in this regard.
12. Interest, Default Interest:
  1. The Stock Broker shall charge interest on the outstanding MTF balance at the end of each day at: Funded amount less than Rs.25 Lakh: 15.75% per annum or ~0.043% per day, Funded amount above Rs.25 Lakh: 9.75% per annum or ~0.027% per day, calculated on daily outstanding MTF balance, payable weekly/monthly/quarterly, within 3 working days of debit to the MTF account (hereinafter referred to as “Interest”). On default of payment of Interest as stated above, the Stock Broker shall be entitled to debit the same to the MTF account of the Client with the Stock Broker and add to the Funded Amount and the Stock Broker shall charge Interest thereon as if such amount was an additional amount funded by the Stock Broker to the Client either at same interest rate or such other rate of interest as may be decided and communicated by the Stock Broker to the Client from time to time.
  2. In case if the Client defaults to pay the outstanding MTF balance (or part thereof), the Client shall be liable to pay default interest (by way of liquidated damages) at the rate of 18 % p.a. (over and above the applicable rate of Interest) calculated on overdue amount (hereinafter referred to as “Default Interest”). The Default Interest shall be in addition to the Interest stipulated as above and shall be compounded with monthly rests.
  3. The Client further agrees that the MTF Facility is a commercial transaction and specifically waives any defence under usury or other laws relating to restricting interest.
  4. The Stock Broker shall, at its sole discretion, be entitled to alter at any time and from time to time the rate of Interest, Default Interest and/or periodicity of charging Interest by sending a communication to the Client informing its decision to alter the rates of Interest, Default Interest and/or periodicity of charging Interest. The Client agrees and undertakes to pay Interest/Default Interest thereafter at such altered rates and/or within such altered periodicity from the date of completion of the period as mentioned in the communication sent by the Stock Broker or such other future date as may be specified by the Stock Broker in its communication.

13. Stamp Duty and Other Dues: The Client shall be solely liable to pay all expenses and charges including without limitation to stamp duty, other government charges and statutory charges as may be applicable for availing and in connection with the MTF. If the Stock Broker pays any such duty, expenses and/or charges, the Client hereby agrees to reimburse the same to the Stock Broker within 3 (Three) days from the date of demand by the Stock Broker on the Client.

14 Repayment on Demand: Notwithstanding anything contained herein, any outstanding amount under the MTF shall be repayable on demand at the sole discretion of the Stock Broker. The Client undertakes to repay outstanding amount under the MTF forthwith on demand by the Stock Broker. If the Client either fails or delays the repayment of the MTF on demand as aforesaid, the Stock Broker shall be entitled to sell the Client’s Securities, either in its own name or in the name of the Client and collect & appropriate the sale proceeds thereof to clear any outstanding amount under the MTF of the Client and the Client shall be solely responsible for any costs or consequences thereof. For any deficit amount, the Stock Broker is entitled to recover the same from the Client as available under law or equity.

15.Event of Default

In respect of the MTF provided or to be provided by the Stock Broker, the happening of any of the following events shall be considered as an event of default by the Client (herein referred to as “Event of Default”):

if the Client fails to pay any part of the MTF as and when the same becomes payable;
if the Client fails to pay Interest on the MTF as and when the same becomes payable;
if the Client fails to pay the outstanding MTF balance forthwith after giving his/her notice of closure / termination of the MTF Facility with the Stock Broker;
if the Client fails to maintain the stipulated margin as communicated by the Stock Broker from time to time and also does not restore the same to the required level within the timeline as intimated by the Stock Broker;
on death or lunacy in case of an individual Client;
failure by the Client to adhere to the Risk Policy of the Stock Broker.
for such other events as determined by the Stock Broker as an event of default.

Consequences of Event of Default

If an Event of Default takes place, then:

Unless the Stock Broker gives time or other accommodation in writing or through notifications on the Mobile App/Web, the MTF Facility shall, if so decided by the Stock Broker in its absolute discretion, become forthwith due and payable by the Client to the Stock Broker and the Stock Broker shall be entitled to enforce the Securities without prejudice to the Stock Broker’s other legal rights and remedies;
The Stock Broker shall be further entitled to liquidate/ square off the Securities without any further notice to the Client. the Stock Broker’s decision regarding liquidating the Securities or giving a notice to cure a particular Event of Default shall be final and binding and the Client shall not raise any objection on the same;
The Client acknowledges and agrees that the right to sell Securities contained in this T&C is reasonable and necessary to protect the interests of the Stock Broker in respect of repayment of the MTF Facility having regard to the inherent risk associated with the Securities and their market prices. The right of the Stock Broker to liquidate the Securities is absolute, final and binding on the Client. The Stock Broker shall have the sole authority to decide the mode, manner, time and the price at which to effect the liquidation of the Securities and the Client undertakes and agrees that he/she shall not raise any dispute as to the manner, mode, time and the price at which the Securities are sold / squared off and the Client agrees to pay to the Stock Broker forthwith at the Stock Broker’s demand such amount as will make up the shortfall. Any action taken by the Stock Broker in terms of this Clause shall not be challenged by the Client, and the Stock Broker shall not be liable to the Client for any loss or damage which may be caused to the Client.

16.General:

The Stock Broker may, at its sole discretion, move any of Securities from the approved to the non-approved category and shall be entitled to review the same from time to time. When any Approved Securities provided as Non-cash Collateral are moved from the approved to the non-approved category, the Client shall forthwith make good the shortfall, either by paying the funds/and or by providing the Approved Securities to the extent acceptable to the Stock Broker.
Securities declared by the Stock Broker to be unacceptable/non- approved shall nevertheless continue to remain pledged with the Stock Broker as a security unless the Stock Broker releases the same. At any time during the currency of the MTF Facility availed by the Client, the Stock Broker shall, without any notice to the Client, have the right and authority to sell/dispose of such Securities or any part thereof in any manner as it deems fit either by sale on the Stock Exchanges or otherwise in any manner whatsoever and to apply the net proceeds of such sale in satisfaction so far as the same will extend towards liquidation of the MTF Facility balance. The Client shall not challenge any action taken by the Stock Broker in this regard.
The Stock Broker shall be entitled at its sole discretion to apply haircut to reduce the value of the Securities for the purpose of determining the level of margin or otherwise, which shall be final and binding on the Client. Where due to application of haircut the margin falls below the agreed limit, the Client undertakes that before the start of the trading session of the Stock Exchange on the succeeding day from the date of the statements or within such time as the Stock Broker may permit, to make up the difference either by payment in cash to the Stock Broker or by causing the delivery of additional collateral, acceptable to the Stock Broker, of the value necessary to make up the difference. The choice of the securities and the extent of the limits shall be determined by the Stock Broker at its sole discretion from time to time and the Client shall abide by the same.
The Stock Broker shall be entitled to impose Approved Security wise limits on the Client from time to time as it may deem fit. Additionally, the Stock Broker shall have a right to impose limits in respect of any specific Approved Security as a whole. The Stock Broker shall also have a right to revise the limits in respect of the MTF Facility. The Client agrees to abide by such limits.
Notwithstanding the fact that the Stock Broker may prescribe higher Margin requirement than what is prescribed by SEBI/the Stock Exchanges, if the Margin available in the Client’s MTF account is sufficient to meet minimum Margin requirement prescribed by SEBI/the Stock Exchanges, then the Stock Broker, at its sole and absolute discretion, may allow the Client to take further exposure and / or continue with the existing positions under the MTF Facility as per SEBI/the Stock Exchange prescribed Margin.
On part payment of the MTF, which Funded Security to be released will be at the sole discretion of the Stock Broker.
The Client understands and agrees that the Stock Broker shall be entitled to appropriate the credit balance/surplus collateral of the Client in the MTF account maintained by the Client with the Stock Broker towards the margin requirement and/or debit balance in the brokerage account maintained by the Client with the Stock Broker in any segments/Stock Exchange. The Stock Broker shall also be entitled to appropriate the credit balance of the Client lying in the brokerage account maintained by the Client with the Stock Broker in any segments/Stock Exchange, towards the margin requirement and/or repayment of outstanding MTF balance and/or Interest and/or any other dues payable by the Client to the Stock Broker under this MTF Facility.
The Stock Broker at any time, without any consent of or further reference to the Client, assign or transfer all or any of its rights, benefits and/or obligations under these T&C to any other persons, companies, firms and/or financial institutions and the same shall be binding on the Client and the Client cannot raise any dispute in this regard later on.
In case of lunacy, death, insolvency, dissolution, winding up of the Client as the case may be, any action to liquidate the Securities shall be binding upon the heirs, successors, representatives of the Client.
Notice: (a) Any notice or other communication to be given by the Stock Broker to the Client under or in connection with these T&C including, but not limited to, communication for confirmation of orders/trades, margin calls, calls for liquidation of Securities shall be in writing and shall be deemed duly served if delivered personally or sent by prepaid registered post or courier or by e-mail or short message service (SMS) or via push notification on the Mobile App/web or in any other form as it may deem fit to the Stock Broker, to the Client on address/e-mail Id /telephone number (if any), as specified in the account opening form or as subsequently communicated/modified in writing by the Client; (b) that any notice/communication sent by the Stock Broker to the Client shall be deemed to have been properly delivered or served, even if such notice/ communication is returned to the Stock Broker as unclaimed/ refused/undelivered/bounced, if the same is served at the address/e-mail Id /telephone number communicated by the Client; and c) that any notice/communication relating to confirmation of orders/trades, margin calls, change of composition of Approved Securities, calls for liquidation of Securities and/or any other similar matters may be communicated by the Stock Broker to the Client orally or by e-mail or SMS.
The aforesaid T&C shall be in addition to and to be read with the Securities Exchange Board of India (SEBI) Circular CIR/MID/DP/54/2017 dated 13.06.2017, the Rights and Obligations specified by the Stock Exchanges pursuant to the said SEBI circular and any other circular, guidelines, regulation as may be issued by SEBI and the Stock Exchanges from time to time with regards to the MTF Facility and the Risk Policy of the Stock Broker for the MTF Facility.
The Client shall lodge grievance or disagreement with any transaction done under the Margin Trading Facility within 24 hours after receipt of the contract note by writing at [email protected]
Any dispute between the parties in connection with the Margin Trading Facility should first be resolved amicably. In case no amicable resolution is arrived at, parties can approach the investor grievance redressal mechanism or arbitration mechanism of the Stock Exchanges or the Online Dispute Resolution (ODR) mechanism
Any provision of this T&C which is prohibited, unenforceable or is declared or found to be illegal, invalid, unenforceable, or void shall be ineffective only to the extent of such prohibition or unenforceability without invalidating the remainder of such provision or the remaining provisions of this T&C.
The Client agrees that he/she shall be liable in case of loss (including opportunity/notional loss) damages, fines, penalties, charges, costs, expenses etc caused to the Client due to any interruption, malfunction, error, non-availability, technical glitch of for any other reason of whatsoever nature in the internet/mobile trading platform or any other order routing platform of the Stock Broker and shall not have any claim/complaint of whatsoever nature against the Stock Broker and/or its employees, directors, associates, affiliates, group etc in this regard.

17. The Client has read and fully understood the Risk Policy for the MTF Facility, the T&C applicable for availing the MTF Facility stated hereinabove including, but not limited to, for communication relating to confirmation of orders/trades, Margin calls, change of composition of Approved Securities, calls for liquidation of Securities. The Client hereby agrees to abide by the same and thereby provide his/her consent for availing the MTF Facility in accordance with the aforesaid T&C of the MTF Facility. Further, the Client has taken note of the fact that these T&C may be amended/changed/revised by the Stock Broker at any time in future and such amended/changed/revised T&C will be made available in the Mobile App/ web login provided by the Stock Broker to the Client or sent to the Client through e-mail or in physical form through post/courier/hand delivery. Upon such amended/ changed/revised T&C made available in the Mobile App/ web login provided by the Stock Broker to the Client or sent to the Client through e-mail or in physical form through post/courier/hand delivery the same shall be considered as delivered, read and understood by the Client and the Client shall abide by the same.

18. This T&C will be governed by and construed in accordance with the laws of India. The Courts of Bangalore shall have exclusive jurisdiction over all matters in connection herewith.

MTF (Margin Trading Facility) Risk Policy

Background:

MTF product offers features of buying securities with leverage against available margin (funds + collateral pledged) with Groww by the client.

Under this product, buy trades are allowed in product type ‘MTF’ with the leverage percent as defined on a daily basis as per internal risk approved list.

Leverage will not exceed (but can be more stringent) than SEBI defined criteria which is currently VAR + 3x ELM for stocks in derivatives and VAR + 5x ELM for non-derivatives stocks for Group I securities as per SEBI norms.

By nature, this is a leverage product and the client needs to maintain adequate margin at all point in time against his / her outstanding obligation.

MTF positions can be held indefinitely subject to margin norms. However Nextbillion Technology Pvt Ltd will have the right to change their policy of liquidating any positions after giving due notice.

Leverage and margins:

List of eligible stocks will be within the Group 1 securities as defined by Exchanges / regulators and minimum margin requirement would be at the same or higher threshold than the requirement as defined by regulators / exchanges .

Maximum leverage will be 4 times on base margin. E.g. If a client has ₹ 1,00,000 margin he / she can avail an exposure of ₹ 4,00,000.

Margin can be in the form of cash and / or non-cash collateral (stocks which can be considered as collateral will be as per internal risk policy) with applicable haircut.

Quantum of leverage may change on a daily basis and Nextbillion TEchnology Pvt Ltd will have the sole discretion to decide the same.

Maximum and Concentration Limits

Member level limit: 80% of networth linked limit as derived by SEBI MTF circular.

Client Limit: Maximum of 50 Lakhs or 10% of member level limit

Stock Limit: Defined from time to time as per internal policy.

Client - Stock concentration: Defined from time to time as per internal policy.

Risk Liquidations

Mark to market (combined at client level across positions): In case 80% of available margin is eroded across products (including MTF) at a client level. This will result in instant square off of all open positions (including MTF but except normal delivery positions in the equity segment) without any further notice / margin call.

MTF shortfall: This is similar to Loan to Value (LTV) Or Collateral to Loan (CTL) monitoring for Lending products.

The MTF ledger balance of the client (negative amounts only) will be considered as the “Loan Amount” (A). Any balance in normal ledger (+ve or-ve will be ignored)

Available securities pledged for coverage will be valued at post haircut value where the haircut is the latest haircut as per the approved list for MTF. This can be termed as “Collateral Value for Coverage”. At a stock level this value will be {(LTPxQty)x(1-HC%)}. Value will be summed up across all pledged stocks under MTF (B)

C = ( B / A ) x 100. If C <=85, then margin call will be triggered and the client needs to top up margin either by selling stocks or payment of funds within T+x days (by the EOD of T+x day where T is the date of margin call and days are calculated in form of trading days) (currently T + 1 day) from the date of margin call. In absence of the same, we will liquidate to the extent of making C >=100% on T+x +1 day (currently T+4 days) as per regulations in force.

Note that the criteria of approved stock for “B” above will be as per the date of margin call.

Ageing Liquidation: Not applicable currently.

T+1 liquidation for non confirmation of pledge:

T is the date of initiating the position in MTF - calculation in terms of trading days

In case the client has not approved MTF pledge till the time provided on T day as per internal product policy, stock will be sold on T+1st day from risk (and settled from CUSA pledge at EOD)

Entire position qty will be sold for which the pledge approval was not given by the client

In case of any auction / closeout impact - client needs to bear the same

Such position will be sold on T+1 as ‘Delivery sell’ and the qty will not be allowed for clients to sell on T+1st day

Fresh exposure will be blocked in any leverage product (MTF and Intraday) in the same stock where selling is done for this reason to avoid net zero settlement obligation.

Stock moving out of approved list / out of Group 1 securities as per SEBI norms: Point 2 process will apply with same timelines. Since stock has moved out of the approved list, the post HC value will be NIL.

TERMS AND CONDITIONS FOR BILL PAYMENT SERVICES

Introduction

The following Terms and Conditions (“Terms”) shall be applicable to the Customer (defined below) for availing and using Bill Payment Services (defined below) over Platform (defined below) for making payment towards Billers (defined below) through an authorized Bharat Bill Payment Operating Unit i.e. namely PayU Payments Limited (“PayU”) duly empowered by NPCI Bharat BillPay Limited (“NBBL”), (a wholly owned subsidiary of National Payment Corporation of India (“NPCI”)) and Reserve Bank of India (“RBI”) on the terms & conditions appearing herein below. .

Groww Pay Services Private Limited (“Groww”, “We”, “Us”, “Our”) offers a wide range of Bill Payment Services on Our payment service platform – Groww (“Platform”) to facilitate the Bill Payments (defined below) with regard to numerous establishments in the capacity of an Agent Institution. Those establishments that are not covered under the NBBL’s BBPS System, are supported by Biller Aggregator PayU.

DEFINITIONS

“Agent Institution” shall mean an agent onboarded by BBPOU (defined below) as a customer service point for provision of Bill Payment Services (defined below). Groww is facilitating the Bill Payment Services in the capacity of an Agent Institution after being duly onboarded by PayU, being the authorised BBPOU.

“BBPCU” shall mean Bharat Bill Payment Central Unit i.e., NBBL - a single authorized entity operating BBPS (defined below).

"BBPS” shall mean Bharat Bill Payment System Services under the supervision of NBBL/ RBI.

“BBPOU” shall mean Bharat Bill Payment Operating Units functioning in adherence to the standards set by the RBI and BBPCU. PayU is the authorised BBPOU under the present arrangement.

“Biller” shall mean a service provider who ultimately receives payments from Customers and participates in the BBPS through the BBPOU and shall be read with the meaning ascribed to the term in the Procedural Guidelines of NBBL (defined below). This may include such Billers onboarded by PayU.

“Biller Aggregator(s)” shall mean and include PayU with whom, Groww has direct arrangements for facilitating Bill Payment Services with respect to the Billers that are not covered under the NBBL’s BBPS framework.

"Bill" shall mean the amount paid by the Customer to Merchant (defined below)/Biller via Agent Institution for Bill Payment (defined below) which may include convenience/ service charge (if any) and all other taxes, duties, costs, charges and expenses (if any).

“Bill Payment” shall mean the Bill paid by the Customer, wholly or in part for the utility/ other services provided by the Merchant/Biller.

“Bill Payment Services” shall mean and include the bill payment services through the BBPOU duly covered under NBBL’s BBPS framework and also the bill payment services wherein Groww has direct arrangement with Bill Payment Aggregator like PayU.

“Merchant” shall mean the merchant providing products/ services to the Customer.

“OFF-Us” shall have the meaning ascribed to the term in the Procedural Guidelines of NBBL, where the Biller and payment collecting agent belongs to different BBPOUs other than PayU;

“ON-Us” shall have the meaning ascribed to the term in the Procedural Guidelines of NBBL, where Biller and payment collecting agent belong to PayU.

“Guidelines” herein refers to Implementation of Bharat Bill Payment System – Guidelines dated November 28th, 2014, issued by the RBI and guidelines provided by any appropriate authority, from time to time including any/ all amendments, additional circulars, as the case may be, and shall include Procedural Guidelines of NBBL.

“Procedural Guidelines of NBBL” shall mean Procedural Guidelines For Bharat Bill Payment System issued by the NBBL in December 2017 and as amended from time to time.

"Transaction" shall mean every order or request placed by the Customer either as On-Us transaction or Off-Us transaction through Bill Payment Services on the Platform, for making payment of Bill to the Biller while using and accessing the Platform.

“You”, “Yours”, “Yourself”, “End User Customer”, “Customer”, “User” shall mean the individual who wish to avail Bill Payment Services over the Platform for making payments towards identified Billers.

(a) Groww is facilitating Transactions in its capacity of Agent Institution through BBPOU, which is an entity duly authorized by RBI and NBBL to function in adherence to the Guidelines.

(b) You acknowledge that Groww is only a facilitator and it is not involved in the actual settlement of payment. Any concerns or disputes in relation to the same shall be taken up as specified below under the clause on ‘Customer Complaints’.

(i) BBPOU or any other internet gateway payment platform may levy charges as per their respective policy(s) including but not limited to their terms of use for availing the Bill Payment Services. Customer is solely responsible to read, and understood such terms of use before using or availing Bill Payment Services;

(ii) Your access to Bill Payment Services through the Platform may be suspended or terminated or blocked or disabled permanently if Groww has reasonable grounds to suspect that information provided by You are untrue, inaccurate, incomplete, or not in accordance with the Terms provided herein or are in contravention to any Guidelines or in case of any suspicious or fraudulent activity by You on the Platform; and

You shall be solely liable and accountable to keep Your OTP, PIN, Debit Card details, Credit Card Details, Bank account details and other related details confidential and safe from any unauthorized use. You accept and acknowledge that Groww shall not be liable in any manner whatsoever if such details are disclosed and their confidentiality is compromised which may lead to an unauthorised usage or access and cause loss/ damage to You.

(iii) You agree and give Your consent to Groww to access, process, share Your information including personally identifiable information.Further, Groww may make Your information, including personally identifiable information, Transaction Information available to group companies, affiliates and subsidiary companies to enable providing You Services through the Platform and You give Your consent for the same.

(iv) Customer’s Complaints: Any queries, concerns, dispute, complaints/grievances related to Bill Payment Services and/ or failed payments, refunds, chargebacks, pending payments as well as payments done to an incorrect bank account or UPI ID should be directly taken up as follows:

On our Platform www.groww.in . You may also write to us at [email protected] or call us on 9108800000.

However, if You do not hear from us within 10 business days and/or if You are not satisfied with the resolution provided to You by Us, You may reach out to the Grievance Redressal Officer (GRO)/Nodal Officer of BBPOU and/or with the Biller Aggregator on: [email protected] and/or +91 124 6624998, and/or Biller Aggregator’s complaint registration portal available at https://bbps.payu.in/#/main/complaintreg. as the case may be and the same shall be handled in accordance with applicable law and BBPOU’s terms of use.

(iv) Groww at its sole discretion may change or discontinue the relationship with BBPOU and Biller Aggregators and onboard any other authorized BBPOU entity or Biller Aggregators without notice to You from time to time.

(v) You accept that any transaction carried out or attempted to carry shall be governed by the (a) the policies of BBPCU, BBPOU, (b) the policies of Merchants/ Billers, the requisite Guidelines and these Terms.

(d) You agree that You are not permitted to commercially offer the bill payment options for making payments towards bills that do not belong to You.

(e) You understand and acknowledge that You will be solely liable for inaccuracy of any information provided by You to Groww. Groww shall in no manner be responsible to verify the authenticity or correctness of the information provided by You. In particular, you are responsible for ensuring the correctness of (i) details of the Biller / Bill account number; (ii) details of the payment instrument (or selection from the saved payment instrument) used to make payment towards a Bill; and (iii) the amounts of payment.

Once You furnish any details as regards to a Biller on the Platform, You authorize and give Your consent to Groww to fetch, the Bill details, using, storing and sharing the information (which shall be deemed to be true and accurate) furnished by You, on an ongoing basis. You may be able to view Your current and future Bill details as and when they are available. Incase You wish to withdraw Your consent (opt-out) with respect to data given by You towards bill payment including any personally identifiable information, You may write to us at [email protected]

(f) You agree that it shall be Your responsibility to ensure to verify the Bill details carefully before carrying out any Transactions. Groww shall not be responsible for any discrepancy in the Bill details and in the event of any discrepancy in the Bill details, You would be required to coordinate with the Biller.

(g) You also agree that Groww may send notifications to You by setting up a reminder facility for Your Bills. You may also enable the auto payment facility on the Platform by expressly consenting to the same. You understand that Transactions once carried out and the payments once made to the Billers for Bill Payment Services shall be non-refundable.

(h) You agree that upon relevant Billers being identified, Groww or the Platform shall from time-to-time fetch from the relevant Biller Aggregator or through BBPS payment system, the Bill details and payment status in relation to Your account with the relevant Billers, and Groww or Platform may display such information to You on the Platform and/ or send You reminders for Your outstanding dues towards such relevant Billers.

(i) Groww shall not be responsible for any delayed payments towards the Billers, or any penalty/ interest levied by the Biller upon You, and such responsibility shall solely lie with You.

(j) You shall be responsible for keeping a track of Your periodic bills, subscription fee and recharge expiries and or due dates of any utilities/ services or recurring charge services that You have availed and Groww shall not be responsible for any technical issue related to periodic retrieval of the Bills from the Billers or any errors/ discrepancies in the Bills.

(k) You understand and agree that Groww is only a facilitator of payments and is not a party to the payments. Groww may utilize the information provided by You including but not limited to the consumer number, subscription ID, bill number or registered mobile number, registered telephone number, Biller’s account ID/ customer ID, or such other identifier(s) which are required to fetch the outstanding payment(s) due/ subscription or Bill value, subscription plan, due date, and such other information necessary to facilitate the Bill payments (“Bill Payment Information”).

(l) You agree and authorize Groww to communicate with the Biller, third party service providers, aggregators with Your account information/Bill Payment Information for processing a Transaction.

(m) There may be charges for access, third party payments or such other data fees from third party payment participants and/ or Billers which You expressly agree to the same and shall not hold Groww liable for the same. The disclosure with respect to charges would be made as per regulatory requirements.

(n) For both ON-Us Transactions and OFF-Us transactions, the settlement mechanism shall be in the manner set out in the BBPOU/Biller Aggregator’s terms of use. The payment realization varies from Biller to Biller, and are subject to the policies and procedures of such Billers and You understand that Groww shall process the Bill Payments only upon receiving valid instructions from You. Groww shall not be in any manner responsible for the delays/ reversals or failure of Transaction. If You erroneously send a payment to the wrong party or wrong Biller or make duplicate payments or send a payment for the wrong amount (for instance a typographical error at Your end), Your only recourse will be to contact the Biller /party to whom You have sent the payment and ask them to refund the amount. Groww will not be responsible for the same and will not reimburse You or reverse a payment that You have erroneously made.

Disclaimers

BILL PAYMENT SERVICES, INCLUDING ALL CONTENT, SOFTWARE, FUNCTIONS, MATERIALS, AND INFORMATION MADE AVAILABLE ON, PROVIDED IN CONNECTION WITH OR ACCESSIBLE THROUGH THE BILL PAYMENT SERVICES, ARE PROVIDED “AS IS”, "AS AVAILABLE" AND "WITH ALL FAULTS" BASIS." TO THE FULLEST EXTENT PERMISSIBLE BY LAW, GROWW MAKES NO EXPRESS OR IMPLIED REPRESENTATION OR WARRANTY OR CONDITION OR UNDERTAKING OR TERM OF ANY KIND WHATSOEVER FOR THE BILL PAYMENT SERVICES OR THE CONTENT, MATERIALS, INFORMATION AND FUNCTIONS MADE ACCESSIBLE BY THE SOFTWARE USED ON OR ACCESSED THROUGH THE BILL PAYMENT SERVICES, OR FOR ANY BREACH OF SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION THROUGH THE BILL PAYMENT SERVICES. GROWW DISCLAIMS WITHOUT LIMITATION, ANY WARRANTY OF ANY KIND WITH RESPECT TO THE BILL PAYMENT SERVICES, NONINFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. GROWW DOES NOT WARRANT (i) THAT THE FUNCTIONS CONTAINED IN THE BILL PAYMENT SERVICES WILL BE UNINTERRUPTED OR ERROR FREE; (ii) THAT THE BILL PAYMENT SERVICES WILL MEET YOUR REQUIREMENTS; AND (iii) THAT ANY PRODUCTS, INFORMATION OR MATERIAL OBTAINED BY YOU IN CONNECTION WITH THE BILL PAYMENT SERVICES WILL MEET YOUR REQUIREMENTS. GROWW SHALL NOT BE RESPONSIBLE FOR ANY SERVICE INTERRUPTION (INCLUDING, BUT NOT LIMITED TO, POWER OUTAGES, SYSTEM FAILURES OR OTHER INTERRUPTIONS THAT MAY AFFECT THE RECEIPT, PROCESSING, ACCEPTANCE, COMPLETION OR SETTLEMENT OF TRANSACTIONS) THAT YOU MAY FACE ON THE PLATFORM WHETHER OR NOT CAUSED BY GROWW. IT IS YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS AND USEFULNESS OF THE BILL PAYMENT SERVICES AND OTHER INFORMATION PROVIDED BY GROWW. WE DO NOT AUTHORIZE ANYONE TO MAKE ANY WARRANTY ON OUR BEHALF AND YOU SHOULD NOT RELY ON ANY SUCH STATEMENT.

CASHBACK

Cashbacks may be offered by Billionbrains Garage Ventures Pvt. Limited and/or any of its subsidiaries, affiliates or group companies. Cashbacks and/or discounts are offered at our sole discretion and cannot be claimed as a matter of right. You agree and understand that cashbacks and/or discounts are non-negotiable, non-transferable, non-convertible, non-assignable and cannot be exchanged for money or money equivalent.
Cashbacks and any program associated with it may be withdrawn at any time at our sole discretion. Cashback may be forfeited by us in the event of non-utilisation of cashback within a period of 90 days.
You may require to login or create an account to avail certain cashback benefits.
In certain instances where a transaction for which the cashback is provided is canceled, withdrawn, terminated, nullified or voided for any reason whatsoever, we reserve the right to forfeit the cashback. Any refund to be processed, will be processed only after redeeming the cashback from the refund amount including where the cashback amount surpasses the entire refund amount in which event the entire refund amount may be withheld.

Intellectual Property Rights

Groww, Platform and the processes, and their selection and arrangement, including but not limited to, all text, videos, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code (and any combinations thereof) (collectively, the “Content”) on the Platform is owned by Groww and the design, structure, selection, coordination, expression, look and feel and arrangement of such Content is protected by copyright, patent and trademark laws, and various other intellectual property rights.

The trademarks, logos and service marks displayed on the Platform (“Marks”) are the property of Groww or other respective third parties, as the case may be. You are not permitted to reproduce or distribute or otherwise use the Marks without the prior consent of Groww or the third party that may own the Marks.

Groww shall not at any point of time hold any right, title, or interest in and to the intellectual property rights arising out of or associated with the application form, applied for and the registrations obtained by the Users.

Violation of the Terms

You agree that any violation by You of these Terms shall constitute an unlawful and unfair business practice, and will cause irreparable harm to Groww, for which monetary damages would be inadequate, and You consent to Groww obtaining any injunctive or equitable relief that they deem necessary or appropriate in such circumstances. These remedies are in addition to any other remedies that Groww may have at law or in equity.

Indemnity & Liability

In no event will Groww be liable for any direct or indirect, consequential, incidental, special or punitive damages liabilities (including statutory), including without limitation damages for loss of profits or revenues, business interruption, loss of business opportunities, loss of data or loss of other economic interests, whether in contract, negligence, tort or otherwise, arising from the use of or inability to use the Platform.

You shall indemnify, hold harmless and defend Groww, its directors, employees , licensee (as applicable), its independent contractors, and their respective officers, directors, agents, and employees, from any claim or demand, or actions or damages, costs, liabilities and expenses including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of any actual or alleged breach of these Terms and other policies, terms, guidelines provided by Us, or Your actual or alleged violation of any applicable law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party or in case of gross negligence, fraud and misconduct or Your wrongful or improper use of the Bill Payment Services.

You agree that, if You are dissatisfied with the Bill Payment Services or any portion thereof, Your exclusive remedy shall be to stop using the Bill Payment Services.

Termination

You agree that Groww at its sole discretion may terminate Your arrangement without prior notice and restrict Your access to Groww App if We determine that You have violated the Terms. You consent that in case Groww suffers losses, not limited to monetary losses, due to Your actions, We can take injunctive relief as deemed necessary within the said circumstances. We may also suspend Bill Payment Services or terminate Your arrangement in case of violation of User conduct of the Platform as defined by Groww.

Governing Law

These Terms and the rights and obligations thereunder and the relations of the parties and all matters arising under or in connection with this Terms, including the construction, validity, performance or termination thereunder, shall be governed by and construed in accordance with the laws of the Republic of India. The courts in Bengaluru, Karnataka shall have exclusive jurisdiction over all matters connected with the Bill Payment Services.

Miscellaneous

We endeavor to execute and process transactions as per the defined process, however, We, shall not be held responsible for any non-responsiveness, delay, failure of systems or any other circumstances that might not be in Our control.

We reserve the right to change/modify the Terms, at any time and without notice. You can determine when the Terms were last modified by referring to the “Last Updated” legend above. However, We shall not undertake to update You with the content contained herein from time to time. You are obliged to exercise Your independent diligence on the same before arriving at any decision and You will be solely responsible for Your actions. We shall not be held responsible for all or any actions that may subsequently result in any loss, damage and or liability on account of such change in the information in the Terms. Your continuous use of the Groww following the posting of changes shall mean that You accept and agree to the changes and the Terms and Conditions and shall be legally bound by the same. You acknowledge and agree that the Bill Payment Services shall be subject to these Terms.

Notice

All notices from Groww will be served by email or SMS to Your registered email address or Mobile number respectively or by general notification on the Platform.

Assignment

You cannot assign or otherwise transfer these Terms, or any rights granted hereunder to any third party. Our rights under these Terms are freely transferable by Groww to any third party without the requirement of seeking Your consent.

Severability

If, for any reason, a court of competent jurisdiction finds any provision of the Terms, or any portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder of the Terms shall continue in full force and effect.

Force Majeure

Groww shall not be liable to You for its failure to perform or for delay in providing You access to Your account or to any Bill Payment Services thereof, to the extent such failure or delay results from causes beyond its reasonable control, including, without limitation, acts of God, fires, explosions, wars or other hostilities, sabotage, civil unrest, network disruptions or failures, change in laws, rules and regulations, insurrections, revolutions, strikes, labour unrest, earthquakes, floods, pandemic, epidemics or regulatory or quarantine restrictions, unforeseeable governmental restrictions or actions or controls or a failure by a third party hosting provider or internet service provider or on account of any change or defect in the software and/or hardware of Your computer system.

Terms on Inclusivity

At Groww, we are committed to providing an inclusive and accessible experience for all our clients. If you are a person with disabilities and wish to open a demat and trading account, we encourage you to reach out to our customer support team via email at [email protected] or call our customer care number at +91 9108800604 for personalised assistance. Our sensitized dedicated customer support team is available to guide you through the account opening process and address any other queries you may have.

For additional information, you can refer to our FAQs which provide answers to common questions and concerns. We are here to ensure that your experience with Groww is seamless and supportive.

IP Infringement

If You believe the Groww violates Your intellectual property, You must promptly notify Groww in writing at [email protected]. These notifications should only be submitted by the owner of the intellectual property, or an agent authorized to act on his/her behalf. However, any false claim by You may result in the termination of Your access to the Platform. You are required to provide the following details in Your notice:

the intellectual property that You believe is being infringed;
the item that You think is infringing and include sufficient information about where the material is located on the Platform;
a statement that You believe in good faith that the item You have identified as infringing is not authorized by the intellectual property owner, its agent, or the law to be used in connection with the Platform;
Your contact details, such as Your address, telephone number, and/or email;
a statement that the information You provided in Your notice is accurate, and that You are the intellectual property owner, or an agent authorized to act on behalf of the intellectual property owner whose intellectual property is being infringed; and
Your physical or electronic signature.

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Sarjapur Main Road, Bellandur
Bengaluru – 560103
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